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Know Your Rights and Our Rules

This page sets out the legal framework that governs your account and activity on 299app. Access and eligibility depend on your local law and your eligible region — read this before you open an account or use any service on this platform.

Jurisdiction-dependent accessAccount holder responsibilitiesBangladesh eligible regions onlybKash, Nagad, Rocket wallet rulesPolicy contact channel available
299app Know Your Rights and Our Rules
POLICY STANDARDS

How We Handle Your Data and Account Security

Account security and data handling are not afterthoughts here. Every account on 299app is protected by SSL encryption. We collect only what we need to verify your identity, process your bKash, Nagad, or Rocket transactions, and maintain a lawful account record. We do not sell your personal data to third parties.

Data Retention

We keep your account and transaction data for as long as your account is active and for the period required under applicable law. You can request a summary of what we hold by contacting support.

Cookie Policy

We use session and analytics cookies to keep your mobile login active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Access Control

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will review the account activity log.

Requesting Changes

To update personal details, request data deletion, or raise a formal policy concern, contact us via live chat or email. We aim to confirm receipt and next steps promptly.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how our terms apply to your account, how your bKash or Nagad wallet activity is handled under policy, or if you want to request a data or account review, our support team is the right first step. Use the channel that suits your situation.

Live Chat Support Open the chat widget from any page on 299app to raise a legal or account query. Our team reviews policy questions and responds through the same chat thread.
Email for Policy Requests Send account-specific or formal policy requests to our support email. Include your registered mobile number and the nature of the request for faster handling.
Account Help Centre Your account settings page lists current contact options and any active notices affecting your account status. Check there first for region or wallet eligibility queries.

Common Questions About Our Legal Terms

These are the questions we actually get asked about policy, eligibility, data and account rights. If yours is not here, our support channel handles individual policy queries directly.

Eligibility depends entirely on your local law and eligible region. We do not confirm legality for individual users. It is your responsibility to check local regulations before opening or using an account.

We collect your name, mobile number and payment identity to verify your account. This data is stored securely, encrypted via SSL, and is never sold. You can request a copy by contacting support.

Yes. Send a formal deletion request through our support email with your registered mobile number. We will confirm what data can be removed and what must be retained under applicable law.

Accounts may be suspended if eligibility cannot be confirmed, if a terms breach is identified, or if wallet activity raises a compliance flag. Contact support to request a review of the decision.

Our terms apply to all wallet transactions equally. Each wallet provider also has its own terms. When you transact via bKash, Nagad or Rocket, both sets of terms are in effect simultaneously.

We post updates directly on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically if you want to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.